We deliver our physical pieces across the United Arab Emirates, and our digital products to customers anywhere in the world.
Who we are
Dhikr Gifting For Online Selling (trading as Dhikr Gifting, "Dhikr", "we", "us") is a sole establishment licensed by the Department of Economy and Tourism, Dubai, under commercial licence number 1608559 (Unified No. EZ1363). We are based in Dubai, United Arab Emirates and operate the website dhikr.ae. For any question about this policy, contact us at salam@dhikr.ae.
Where we deliver
- Physical products (tasbeehs, prayer mats, Qur'ans, accessories and gift collections) are delivered within the United Arab Emirates only. We do not currently ship physical items outside the UAE.
- Digital products (downloadable guides, courses and planners) are available worldwide, with no shipping involved.
If you are outside the UAE and would like a physical piece, please write to us at salam@dhikr.ae. We cannot promise it, but we are glad to hear from you as we consider expanding.
Digital products
Digital products are not shipped. After your payment is confirmed, your download link is delivered to you by email, usually within a few minutes. Nothing physical is sent, so no shipping charge, delivery time or customs duty applies.
If your link does not arrive, please check your spam folder first, then email salam@dhikr.ae and we will send it again promptly.
Processing time
Orders are usually prepared for dispatch within one to three business days. During Ramadan and peak seasons this may take a little longer, and we appreciate your patience.
Delivery within the UAE
Physical orders are typically delivered two to four business days after dispatch, across all seven emirates. Delivery times are estimates rather than guarantees, as they depend on the courier and local conditions.
Shipping cost
Delivery within the UAE is calculated at checkout based on your emirate. From time to time we may offer complimentary delivery; any such offer will be shown in the shop. Digital products carry no delivery charge at all.
Customs and duties
Because physical orders are delivered within the UAE only, no import duties or customs charges apply. Digital products are delivered electronically, so they carry no customs charge anywhere in the world.
Tracking
Where the courier provides tracking, we will share it with you by email once your order is dispatched.
Returns
If something is not right, you may return an unused item in its original condition and packaging within seven days of receiving it. To start a return, email salam@dhikr.ae with your order number.
All returns are subject to approval by Dhikr. We look at every request individually and with care, and we will always try to reach a fair outcome for you. Please wait for our written confirmation before sending anything back, as we are unable to accept items returned without prior approval.
For hygiene reasons, certain items may not be returnable once opened; this will be noted on the product where it applies. Return delivery within the UAE is arranged by the customer unless the item arrived faulty or incorrect. Digital products cannot be returned once downloaded; please see our Refund Policy.
Damaged or incorrect items
If your order arrives damaged or is not what you ordered, contact us within seven days with a photograph, and we will make it right at no cost to you.